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Terms & Conditions

Batam Team Building is a brand operated by VTL Travel Pte Ltd. This page helps organisers identify the terms and booking documents that apply to services arranged through this website.

Terms Coverage

What the official terms cover

  1. Service relationship, itineraries and inclusions
  2. Confirmation of package tours
  3. Customer cancellations
  4. Company cancellations
  5. Customer-requested amendments
  6. Company amendments
  7. Travel restrictions and disruptions
  8. Refund policy
  9. Travel documents and insurance
  10. Data protection and media use
  11. Liability and indemnity
  12. Complaints, disputes and governing law
Before You Book

Review these points before confirming

  • Confirm the program dates, group size, activity schedule and accommodation arrangements.
  • Review exactly what is included and excluded from the quoted package price.
  • Check payment deadlines and the cancellation, amendment and refund conditions.
  • Verify traveller names, passports, entry requirements and supplier-specific conditions.
  • Raise accessibility, medical, dietary or other group requirements before confirmation.
  • Consider appropriate travel insurance for every participant.
Your Booking Records

Your Booking Records

Quotation

Commercial details, price, scope and specific conditions offered for your group.

Itinerary

Your programme schedule, services, timings, hotels, activities and operational details.

Official Terms

The complete Customer Terms maintained by VTL Travel Pte Ltd.

Please review the exact contractual wording

Cancellation, payment, refund, amendment and third-party supplier conditions may have significant consequences. Do not rely on a summary when making a booking decision—review the full official terms and your issued quotation carefully.

Need Clarification Before Booking?

Ask the team to explain how the official terms apply to your proposed Batam program before you accept the quotation.

Email VTL Travel